You’ve got questions? We’ve got answers!

Products & Ingredients

Every product is different, but we do have products that are safe for use on Newborns. Check the product page for confirmation on age use.

While most of our products are Vegan, some of our balms include ethically-sourced beeswax and therefore are not. We use highest quality ingredient sourcing and in-depth testing that goes beyond commodoziced" organic standards.

Glad you asked! Nope. The natural, power-packed ingredients in our Diaper Balm also happen to be naturally antimicrobial. We double check this by testing every single batch for microbes, mold and yeast to ensure it is safe for your little one with repeated use.

Orders & Shipping

Enter your tracking number provided via email within your shipping confirmation.

You can also track the shipping status of your order(s) by logging into your account, selecting Order History, and clicking Track Order. You can click here to log into your account.

Please allow 1-3 business days for your order to ship due to processing time

**Business days are Monday to Friday and do not include Federal Holidays in the United States

USPS Ground is 5-9 business days, Priority is 3-5 business days, Overnight is 1-3 business days.

Any order over $50 shipped within the US will receive free ground shipping. All other shipping costs will be messaged during the checkout process if applicable. Please note that if you'd like to receive your order sooner, you can select expedited shipping. Increase shipping costs will be applied at checkout for this service

All orders are processed within approximately 1 to 3 business days after the order is placed.

Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.

Subscription orders will be processed on the frequency selected at the time of the subscription was established. To change your shipping date, please click Here to log into your account and manage your subscription.

Please remember that orders cannot be edited once the process begins. All processing times are estimates and may be subject to change.

We currently ship to all 50 US states, APO/FPO/DPO addresses.

All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address.

Click Here to log into your account.

Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer service is unable to reroute packages once they begin processing.

Once an order has been placed it is unable to be canceled. Please read our returns process and policy located at the bottom of our page.

Returns & Exchanges

To start a return, send us a note at hello@embeba.com with your name, order number and copy of your packing slip. For more detail, please see here.

Please check the email address associated with your EmBeba.com account for your return label. You can also access your return label by logging into your account and selecting View Returns for the order in your Order History. If you need additional support, send us a note at hello@embeba.com.

Subscriptions

Subscription orders will be shipped to your default address used at set up. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. We are unable to reroute packages once they begin processing.

You can login to an existing account or create a new one by clicking "My Account" at the bottom of every page. Or, click here!

Once your friend completes their purchase using your referral link, you will be emailed a 15% code for your own use. Enjoy!

EmBeba Rewards

For any additional EmBeba Rewards questions, see here or contact us at info@embeba.com!

Other

Listed at the bottom of each page, or you can click here to read EmBeba's full Privacy Policy.

Listed at the bottom of each page, or you can click here to read EmBeba's Terms & Conditions.

If your question wasn't covered in the sections above, we're more than happy to help.